title: "Support and Troubleshooting" description: "Fix common gameplay problems and contact ARVEE support securely." category: "Help" slug: "support-and-troubleshooting" order: 23 visibility: "public"
Support and Troubleshooting
If an ARVEE screen is unavailable, first check whether the command is installed, whether you have met its requirements, and whether the bot is undergoing maintenance. Do not repeatedly pay for or claim something that may already have succeeded.
Common problems
A button stopped responding
Discord interaction controls can expire. Reopen /start or the original command and try the current screen. Saved character progress is not lost just because an old menu timed out.
The command is missing
Use /help to browse currently registered commands. Commands introduced in a development update may require deployment before Discord shows them. Also check whether the feature is limited to a server or a particular player role.
My fight is stuck
Use /escape to leave a stuck combat session. Then open /profile or /start to inspect your saved HP, mana, and progress.
A reward has not appeared
Check the relevant screen for a separate Claim step. For Autofight use /autofight claim; for quests, milestones, events, and membership rewards, use their own claim flows. Avoid assuming an expired Discord message means the reward was lost.
I cannot use Auto Prestige or Autofight
Check your Prestige level, world victories, subscription eligibility, current activity, unclaimed expedition rewards, and any maintenance restrictions. The relevant game screen should explain what is blocking the action.
I cannot equip, bank, auction, or salvage an item
Inspect the specific item copy. It may be equipped, bound, favorite-protected, stored in a preset, unique, or otherwise ineligible for that operation.
A purchase or gift code did not activate
Use /premium status and the documented checkout verification or code-redemption flow. Contact support if the result still appears wrong. Do not post a transaction ID alongside sensitive personal or payment information in a public channel.
I do not receive Discord reminders
Check /settings notification preferences and your Discord direct-message permissions. Reminders also depend on external Discord delivery and the bot remaining available.
Contact support
Use /bot support to open the ARVEE support information. The documented DM support flow starts by messaging the bot and selecting Open Ticket, with a confirmation before your message is shared with staff. Do not send passwords, authentication tokens, card details, or other secrets.
When reporting a problem, include the affected command, what you expected, what occurred, and an approximate time. A screenshot of the error is useful if it does not reveal secrets. Staff can request additional details through the official ticket.
Related: FAQ · Settings and Privacy